Order Related

Once you have successfully placed your order, We will send you a confirmation message and your Order Id on your registered email id, and we will text you and send a Whatsapp message on your registered mobile number. We will also notify you when the order is shipped. An email and text notification will be sent out to you with the tracking information.

You may directly check your order id from here – 

https://abcwools.com/track-order/

At ABCwools, we aim to provide 100% satisfaction to our customers. You can cancel your order before the product(s) has been shipped. In case the order is shipped, you will not be able to cancel the order. 

Note: Orders can be cancelled within 12 hours of placing an order. If you wish to cancel the order, please write to us at [email protected] If the order is not shipped, our team will review the cancellation request and proceed. 

We provide free shipping on all orders above Rs 299.

Once your order has been dispatched, an email and an SMS will be sent to you on your registered email address and mobile number. You can track your order online by the Tracking ID number/ Order Number.

You can check your order from here- 

https://abcwools.com/track-order/

Yes, you can change your address before the order is shipped, depending on the availability of services to your revised location. 

Please note, once the order is shipped, we will not be able to change anything.

No, currently, we cannot change or modify the products in your orders, including changing quantity, colour, or adding a new item. 

We recommend you cancel the current order and place a new order with the changes you wish to make.

DELIVERY RELATED

We deliver your order within 28 hours. If in any case we are unable to deliver within 48 hours – let us know at [email protected] or WhatsApp or call us at +91-7877877873.

You can also check your order from here- 

https://abcwools.com/track-order/

If your tracking information shows that your package was delivered, but you can’t find it:

Check your phone for any notification about attempted delivery. See if any of your neighbours/friends/relatives/house owners/security guards have collected your product on your behalf. Wait until the end of the day— sometimes packages can show as delivered while still in transit.

In the unlikely event that you are unable to locate your order, please get in touch with our customer support team through either Chat or email at [email protected]

There may be different possible reasons for the delivery to fail while attempted by courier partners.

  1. Wrong and incomplete address
  2. Consignee Unavailable/Incorrect Phone Number
  3. Entry Restricted Area
  4. Cash not available during delivery (For COD Orders)
  5. Consignee moved/shifted

 If the delivery fails, you will get a text message from our delivery partner with the reason for non-delivery and a link to share your feedback and reschedule the delivery. Also, you can connect with our delivery partner with your tracking number and reschedule the delivery. The delivery partner will anyway try to deliver the order the next day.

 Please note, the order will be returned to us if the delivery fails on multiple attempts. You may also contact our customer support team via Chat or email us at [email protected] for further help.

RETURN & REFUND

Yarn & Crochet Accessories sold at ABCwools.com comes with a 7 Days Replacement Assurance. 

 

In case of any incorrect or damaged shipment, we shall provide the replacement. You must contact our support team at +91-7877877873 within 7 days of receiving the product to report for any logistics or product defect issue, along with photographs of the received shipment, to be eligible for the replacement. 

Please note that we accept replacements but no refunds. All emails regarding this must be sent to [email protected]

We strive to deliver the products in the best quality and condition possible; however, if you discover any issue with the product like damaged/wrong/defective or stained, please send a clear image of the same here. The required image is of “Packaging Slip and Received Product”.

 Please ensure to click the images in a way that shows the damaged/defective or stain clearly for our team to review and process your request. Please ensure to attach multiple photos to show the issue clearly.

Once the product passes the quality check at the time of pickup, the refund will be initiated immediately. The amount is expected to reflect in your bank account within the following timelines –

 NEFT – 3 to 5 days post processing the refund

  1. Online Refund – 7 to 10 days post processing the refund, depending on your bank partner
  2. Paytm Wallet – 1-day post processing the refund

PAYMENTS

Yes, We do offer Cash on Delivery on orders above 299₹.